This year was a strange year. COVID-19 kept us at home and made many of us sick – I had extended family members who caught COVID-19 and survived, thankfully. As many of you know, my life revolves around my work as a professor of communication studies and communications management at McMaster University and my work […]
Category Archives: Measurement
Effective analytics in PR: Track your value.
Metrics are the language an organization’s department uses to represent its value to the rest of the organization. Metrics, when well chosen, serve as much a storytelling function as they do a benchmarking and performance evaluation one. That’s why it is very important for public relations and communications management professionals to choose metrics that adequately […]